Solara's Response to COVID-19

Latest News

March 17, 2020

At Solara, we’re extremely committed to prioritizing two things during this rapidly evolving situation tied to COVID-19. First, the well-being and safety of our team, patients, and the communities in which we live and work. Equally, to continue driving exceptional results and deliver with the same responsiveness, expertise, and personal attention that you expect and deserve.


With that in mind, many of our customer service agents will be working from home, closely following best practices recommended by local and federal authorities to minimize exposure and disruptions. We wanted to share the actions Solara is taking to help prevent the spread of the virus and continue to meet and exceed your expectations: Social Distancing We are instituting, and strongly encouraging, voluntary telecommuting/work from home for all Solara employees who do not have to be onsite to perform their roles. Rest assured, every consultant and team-member has been fully equipped to work remotely and securely to provide you with seamless service. Business as Usual / The Best We Can We’re committed to providing you the diabetes supplies you need. Our customer service team will be available during our regular business hours, from 5 am to 5 pm (PST). This is a challenging time, and we will do our best to provide you with the very best service. Please have patience with us if you do experience some delays – thank you for your understanding! We thank you for your loyalty and partnership as we navigate and solve this situation together. We wish health and safety to you and your families!





March 17, 2020

At Solara, we’re extremely committed to prioritizing two things during this rapidly evolving situation tied to COVID-19. First, the well-being and safety of our team, patients, and the communities in which we live and work. Equally, to continue driving exceptional results and deliver with the same responsiveness, expertise, and personal attention that you expect and deserve.


With that in mind, many of our customer service agents will be working from home, closely following best practices recommended by local and federal authorities to minimize exposure and disruptions. We wanted to share the actions Solara is taking to help prevent the spread of the virus and continue to meet and exceed your expectations: Social Distancing We are instituting, and strongly encouraging, voluntary telecommuting/work from home for all Solara employees who do not have to be onsite to perform their roles. Rest assured, every consultant and team-member has been fully equipped to work remotely and securely to provide you with seamless service. Business as Usual / The Best We Can We’re committed to providing you the diabetes supplies you need. Our customer service team will be available during our regular business hours, from 5 am to 5 pm (PST). This is a challenging time, and we will do our best to provide you with the very best service. Please have patience with us if you do experience some delays – thank you for your understanding! We thank you for your loyalty and partnership as we navigate and solve this situation together. We wish health and safety to you and your families!





Center for Disease Control 

The CDC is an excellent resource for details on COVID - 19 preventions, symptoms, diagnosis, and care.

Diabetes Disaster Response Coalition

Works to support those with diabetes in times of crisis.