March 31, 2020
We continue to join the rest of the country in our concern for the evolving COVID-19 healthcare crisis currently playing out in our workplace, towns, and cities. We wanted to provide you a few updates regarding our response to COVID-19.
Solara Medical Supplies is an Essential Healthcare Provider
We want to assure you that our customer service and shipping processes remain fully operational during our regular hours of operations, Monday-Friday 5 am to 5 pm Pacific Standard Time. We anticipate there will be delays, please understand we’re working our hardest to complete all orders.
Enhanced Cleaning Protocols
We also want to ensure that we are continuing to focus on the safety of our products. We are taking extra precautions and emphasizing additional measures in our product storage, order packing, and shipping process.
These procedures include regularly sanitizing all equipment and preforming deep cleaning every evening. Additionally, our employees are strictly following all CDC guidelines to reduce the spread of COVID-19.
While much remains uncertain right now, one thing is for sure: this crisis will pass. With a positive mindset and the hopeful spirit of optimism, we’ll all get through this together.
Be safe and be well.
March 17, 2020
At Solara, we’re extremely committed to prioritizing two things during this rapidly evolving situation tied to COVID-19. First, the well-being and safety of our team, patients, and the communities in which we live and work. Equally, to continue driving exceptional results and deliver with the same responsiveness, expertise, and personal attention that you expect and deserve.
With that in mind, many of our customer service agents will be working from home, closely following best practices recommended by local and federal authorities to minimize exposure and disruptions.
We wanted to share the actions Solara is taking to help prevent the spread of the virus and continue to meet and exceed your expectations:
We are instituting, and strongly encouraging, voluntary telecommuting/work from home for all Solara employees who do not have to be onsite to perform their roles. Rest assured, every consultant and team-member has been fully equipped to work remotely and securely to provide you with seamless service.
Business as Usual / The Best We Can
We’re committed to providing you the diabetes supplies you need. Our customer service team will be available during our regular business hours, from 5 am to 5 pm (PST).
This is a challenging time, and we will do our best to provide you with the very best service. Please have patience with us if you do experience some delays – thank you for your understanding!
We thank you for your loyalty and partnership as we navigate and solve this situation together.
We wish health and safety to you and your families!