ACCOUNTABILITY & EXECUTION
We will ensure that accountability is driven throughout the organization. By following through on our commitments, we will enhance our confidence in one another, our customers, and our patients. We understand that following through on commitments is the foundation of teamwork and success.
We will build and foster a corporate culture that embraces innovation and processes and pursues the best practices, regardless of their origination, to speed up organizational learning and development.
We believe in an atmosphere of candor where employees are encouraged to provide and receive honest feedback and openly share ideas. True candor results in improved decision-making and enhances the organizations overall business intelligence.
COLLABORATION / TEAMWORK
We believe that teamwork and collaboration among peers, department, and customers, and vendor partners is critical to our near-and long-term success.
SPEED OF ACTION
We understand that no organization has unlimited resources; therefore, we will use and apply our assets to achieve the highest return on investment of resources – our people, capital and property.
We know that performance and results are facilitated by a decision-making process that is rapid, fact-based and flexible.
RISK TOLERANCE / ENTREPRENEURIALISM
We encourage an atmosphere of thoughtful and deliberate entrepreneurialism that may lead to improved profitability, lower costs, and provide higher levels of customer satisfaction.
We’re committed to maintaining the highest standards of ethical conduct and to strictly comply with guidelines, rules, and regulations that govern our business practices.
CUSTOMER / PATIENT CENTRICITY
We recognize that our employees are our single most important asset and we will advocate for their success and professional growth.
We believe that the satisfaction of our patients, referral sources, health plan partners, and colleagues is the center of everything we do.