The Client Bill of Rights is designed to recognize, promote, and protect, an individual’s right to be treated with dignity and respect within the health care system. Before service is initiated an individual has the right to be fully informed verbally and in writing of their rights as a client or patient by the providers of health care or services. The individuals receiving services, or their designated representatives may exercise these rights.


You have the right:


  1. To select those who provide you with DME and Pharmacy services

  2. To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap

  3. To be treated with friendliness, courtesy and respect by every individual representing our Pharmacy and be free from neglect or abuse, be it physical or mental

  4. To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain

  5. To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services

  6. To express concerns, grievances, or recommend modifications to your DME and Pharmacy services, without fear of discrimination or reprisal

  7. To request and receive complete and up-to- date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans

  8. To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our Pharmacy’s policies, procedures and charges.

  9. To request and receive data regarding treatment, services, or costs thereof, privately and with confidentially

  10. To be given information as it relates to the uses and disclosure of your plan of care

  11. To have your plan of care remain private and confidential, except as required and permitted by law

  12. To receive instructions on handling drug recall

  13. To confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information; PHI will only be shared with the Patient Management Program in accordance with state and federal law

  14. To receive information on how to access support from consumer advocates groups

  15. To receive pharmacy health and safety information to include consumers rights and responsibilities

  16. To identify the program’s staff members, including of the program and their job title, and to speak with a staff member’s supervisor if requested

  17. To speak to a health professional

  18. To decline participation, revoke consent or dis-enroll at any point in time

You have the responsibility:

  1. To provide accurate and complete information regarding your past and present medical history

  2. To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments

  3. To participate in the development and updating of a plan of care

  4. To communicate whether you clearly comprehend the course of treatment and plan of care

  5. To comply with the plan of care and clinical instructions

  6. To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and service

  7. To respect the rights of Pharmacy personnel

  8. To notify your Physician and the Pharmacy with any potential side effects and/or complications

  9. To notify Solara Medical Supplies via telephone when medication supply is running low so refill maybe shipped to you promptly

Solara Medical Supplies, LLC • 2084 Otay Lakes Road, Suite 102 • Chula Vista, CA • 91913.