What’s New on the TRACE by Solara Mobile Refill App

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What's New in 3.0

  • Introducing Enhanced Patient Profile!  Initiate a change to your address, physician or insurance information in your patient profile.  View and update critical information easily to ensure your orders are processed quickly and seamlessly.

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What's New in 2.8.1

  • New Insurance? You can now upload your insurance card. Keep your orders on time by making sure we have your most up to date insurance information. 

  • New Address, New Physician? Enhanced information fields to ensure we have all the right information to expedite your order.

  • Order supplies up to two weeks in advance.

  • Minor bug fixes and enhancements

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What's New in 2.7

  • New enhancements to make signing up and registering for the TRACE App even simpler!

  • Minor enhancements and bug fixes.

What's New in 2.6

  • Solara is committed to improving the quality of life for the patients we serve.  

  • We are now highlighting never-before-ordered items that are eligible to order based on your insurance.  If these items are available, you will see them listed as Supplemental Items in your Eligible Items.

  • Minor enhancements and bug fixes.

What's New in 2.5

  • Receive Notifications when it's time to order and your order status.

  • Know which items you are eligible to receive.

  • View and order all eligible items.

  • Order only what you need.

  • Review past orders.

  • Track orders and view shipping information.

  • Manage your address, insurance and physician information.

  • Contact customer service.

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Frequently asked questions

I'm having trouble logging in.


Have you recently changed your email and have not updated it yet with Solara? All fields of data must match the records we have on file. Please contact our Customer Care team to update your information.




How long will I be logged in?


TRACE by Solara was designed with the highest level of security in-mind. After 30 minutes of inactivity, you will automatically be logged out.




Can I submit more than one order in the same day?


No, you may only submit one order per day. If you forget to add an item you can contact Customer Care or submit an additional order the following day.




If I submit an order online or via phone, will it show up in the TRACE app?


Yes, regardless of how you prefer to place an order, it will always show up in the TRACE app.




Can I pay my bill through the TRACE app?


Not at this time. You can pay your bill online at Solara.com under the existing patients tab.




What is the typical time and transit for a Solara shipment?


2-3 business days.




Can I contact Customer Care through the app?


Yes, tap on the profile icon in the top right hand corner of the app to initiate a phone call to customer care (available during regular business hours).





About Solara

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Solara has been proudly serving patients for nearly 20 years and is 100% focused on diabetes.

Solara is the Diabetes Specialty Division of AdaptHealth.

 

Our hours are M-F from 5am-5pm PST.

Contact us at 1-800-423-0896

Visit us online at Solara.com